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RAT RACE TRANSFER POLICY AND PROCESS

 

At Rat Race we are determined to get you on the start line even when life throws up its own challenges.

 

The Rat Race Transfer System is for those who have reserved a place in a Rat Race Event but are no longer able to participate for any reason.

Our system allows you to automatically change your paid for entry into a credit voucher once minus any non-transferable purchases including:

 

  • Refund Protect payments

  • Charity donations

  • Project Jungle donations

  • Event extras such as parking/buses/bike hire

  • Rat Race  credit voucher redeemed against this entry

  • Rat Race store products purchased at the same time as the entry

  • Booking fees

 

The transfer fee to obtain your credit voucher is 5% with no need to justify your withdrawal to anyone. Transfers must be made within the qualifying window outlined below:

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  • Event entries costing less than £500 per person (cost of entry only): 1 calendar month before the date of the scheduled on the day Event Registration.

  • Event entries costing more than £500 per person (cost of entry only): 12 weeks from the published Event start date.

 

Credit vouchers are valid for any NEW ENTRY into a Rat Race event and are valid for a year from the date of issue.

 

Credit vouchers cannot be used against pre-existing event payment plans or applied to any live event entry.

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Credit vouchers can be gifted to other users.

 

Redeemed credit vouchers cannot be transferred and are exempt from this Transfer System.

 

Credit vouchers cannot be protected with Refund Protect and they hold no cash equivalent value.

 

Credit vouchers cannot be used against Test Pilot entries.

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Credit vouchers are not redeemable against charity donations or event extras such as parking, buses or kit. Our system will automatically deduct the event fee only from your entry when you redeem your credit voucher. Any inclusive charity donations or added extras will then be payable.

 

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HOW DO I TRANSFER?

 

In order to submit a transfer request, please log into your Rat Race account, select the event you wish to transfer and simply click the ‘Transfer’ button.

 

If the transfer button does not appear, it is likely you are outside of the qualifying transfer window. If you believe this is an error please email us on events@ratrace.com.

 

Your transfer value will be confirmed on screen and you will be prompted to pay the transfer fee.

 

You will then be able to select whether you want this credit voucher to sit as a balance within in your account ready to be used against a new entry or if you would prefer to receive an event credit voucher code instead. You may prefer the credit voucher code if you are planning on giving this to someone else to use as credit once applied to your account cannot be moved to another person.

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Solo entries
We do not allow name changes on solo entries and you cannot request a transfer into the next edition of the event you are withdrawing from. You must go through the transfer process to obtain a credit voucher and then use your credit voucher to enter an event via the online entry system. You will have to pay the current on sale price for the event you are wishing to sign up to, which may be higher than the edition you are withdrawing from.

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Pair entries
Pair entries can change the names on their entries up until 1 calendar month before the event on events that cost less than £500 per person and up to 12 weeks before the start date of events that cost more than £500 per person free of charge. Name changes cannot be processed after these deadlines.

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Teams of 5+
If you have purchased a team of 5 or more #ratracers, you can add or change team members up to 1 calendar month before the event for no fee. Participant name changes will remain to be free for those that are a member of a team of 5+ as we want to make sure team captains can continue to administer their team members with ease in their event account. No changes can be made after this deadline.

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RAT RACE REFUND POLICY

Rat Race do not directly offer refunds as outlined in our terms and conditions, but for those wanting extra financial protection there is the option to join the Refund Protect scheme when reserving a place in an event. Refund Protect allows a cash refund to be claimed should a paying participant not be able to make an event for a qualifying reason and evidence is submitted to them as per their online terms. Refund Protect is a separate company to Rat Race and the terms of their refund protection can be seen here.

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