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JOIN THE RAT RACE TEAM

Rat Race is the UK market leader in global adventure sport challenges. We have been in business since 2004 and currently operate a varied catalogue of events all over the world, bringing extraordinary adventures to everyday people. We're always on the look out for vibrant, energetic staff to join our team and help us to deliver our phenomenal worldwide adventures. From freelance event professionals and full time employees to temporary production staff and volunteers. 

Customer Service Assistant

Anchor 1

Full-time

£24,500 PA

Thirsk, UK (hybrid position)​

We are looking for a Customer Service Assistant to join our team and work closely with the Customer Experience Manager to deliver excellent customer service across all our channels.

 

You will be required to reply to incoming enquiries on a daily basis and liase with team members to adminastrate requests promptly. You will assist the CEM with all aspects of the customer journey to ensure a fantastic experience for our #ratracers. You will also be repsonsible for our 3rd party charity admin liaison to ensure the deliverables of the partnership are met in a timely manner and our customers are informed at all times if they are a charity runner. You will also head up our volunteer/temporary staff recruitment process online, ensuring we have a full rosta of volunteers for each UK mass event and all associated administration around their pre and post event communications. You will be required to assist with the on the day adminstration at events of volunteers, so a cheerful and people-person demeanour is essential. 

 

The ideal candidate will be located within a commutable distance of Thirsk, North Yorkshire with 2 days required in the office per week as standard. During event weeks this may increase as we pack and prep to depart for site. Full training will be given in all aspects of this role by the existing event team.

 

This role requires event attendance at multiple events throughout the year in the UK and in 2025 you will be required to attend as a minimum:

 

Ultra Tour of Arran

The Wall Ultra

Man vs Coast 

Scotland Coast to Coast

Rat Race 100

Sea to Summit Ben Nevis

Sea to Summit Snowdon

Sea to Summit Scafell Pike

 

 Benefits of working at Rat Race

• 4 day working week 6 months of the year (event attendance excluded).

• Flexible working between office and home contact.

• 2 week office closure over Christmas/NY.

• Unlimited holiday policy.

• Opportunity to take part in Rat Race events free of charge, including international Bucket List and Test Pilot trips.

• Significant opportunity for national and international travel.

• Optional private healthcare + travel insurance scheme.

• Company phone/laptop.

• Pension scheme.

 

Role Requirements

• You must be willing and able to attend Rat Race’s Thirsk HQ 2 days per week.

• You will be required to attend our key UK mass participation events.

• Excellent administration skills essential and the ability to juggle multiple concurrent projects necessary.

• Previous customer facing role experience preferred.

• Driving License essential and non-negotiable.

• Excellent grasp of spoken and written English.

• Proficiency with basic IT packages such as Microsoft word and excel. Ability to work with spreadsheets is essential.

• A keen interest in and willingness to travel.

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Applications: Please send your CV to events@ratrace.com with a cover letter addressed for the attention of Danielle Mee. Interviews will be scheduled for late November with a January start date planned.

Accounts Assistant

Part-time 

£15 per hour, 16 hours per week (2 days) 

Thirsk, UK ​

Overview

We are seeking a detail-oriented and proactive Accounts Assistant to join our dynamic finance team. Previous accounting experience is preferred but full training is available. This part time position is based in our office in Thirsk for 2 days a week, where you will work alongside our Accountant and the rest of the Rat Race team.

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Main Job Tasks and Responsibilities

  • Processing supplier and customer invoices

  • Keeping financial records up to date, checking statements, allocating payments

  • Collaborate with team members to ensure the accuracy and integrity of financial data

  • Preparing ad hoc reports, reconciliations and other office duties when required.

Key Competencies

  • Experience in SAGE and Excel

  • Confident speaking to suppliers, professional and assertive

  • Excellent verbal and written communication skills

  • Accurate, efficient and organised, with ability to prioritise tasks as needed

  • A proactive and problem-solving attitude

  • Honest and trustworthy

  • Strong interpersonal skills.​

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Applications: Please send your CV to events@ratrace.com with a cover letter addressed for the attention of Danielle Mee. Interviews will be scheduled for late March with a May start date planned.

Production Crew

Seasonal/temporary 

£160 per day

UK, various 

We are looking for energetic and reliable Production Crew  to join our team for the season and contribute to the seamless execution of our large scale events in the UK. In this role, you will be responsible for driving event equipment to and from venues, assembling event structures such as gazeboes, start and finish lines, managing event villages and car parks, and collaborating with other crew members to ensure an excellent experience for our customer. This position is ideal for individuals who are hands-on, proactive, and passionate about events. 

 

Key Responsibilities

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Transportation and Logistics: 

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  • Drive vehicles, including vans, to transport event equipment to and from venues. 

  • Load and unload event materials safely and efficiently. 

  • Maintain accurate records of transported equipment and vehicle logs. 

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 Warehouse Organization: 

  • Store equipment in the warehouse in an orderly and accessible manner. 

  • Conduct pre-event inventory checks to ensure all items are accounted for and in good condition. 

  • Maintain cleanliness and organisation of the warehouse to ensure ease of access and operational efficiency. 

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 Event Setup and Dismantling: 

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  • Build and dismantle event structures, including start and finish lines, temporarily shelters, crowd control barriers and other fencings, installing of temporary ground protection mats etc. 

  • Assemble branding materials, signage, and other required installations. 

  • Install and maintain operation of electrical equipment, including generators, lights, blowers etc.  

  • Ensure all structures are securely assembled and meet safety standards. 

 On-Site Operations: 

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  • Set up and manage event car parks, directing traffic and ensuring smooth flow for participants and spectators. 

  • Provide support to event participants and attendees, addressing inquiries and assisting where needed. 

  • Coordinate with other crew members to ensure the timely completion of tasks. 

  • Collaborate with other event crew, contractors, and stakeholders to execute the event plan effectively. 

  • Communicate any on-site challenges or needs to supervisors promptly. 

  • Be a flexible team player willing to assist in various roles as required.

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 Safety and Maintenance: 

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  • Adhere to health and safety protocols, ensuring a safe environment for staff and attendees. 

  • Perform routine checks and maintenance on vehicles and equipment used for the event. 

  • Report any damages or operational issues to supervisors. 

 

Required Qualifications

Experience: 

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  • Prior experience in event logistics, production, or operations is advantageous but not essential.

  • Experience driving vans or larger vehicles is preferred.

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Skills: 

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  • Strong organisational and problem-solving skills. 

  • Ability to work well in a team and independently in dynamic environments. 

  • Good communication and interpersonal skills. 

 

Licenses and Certifications: 

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  • A valid full driver’s license essential and non-negotiable. 

  • Forklift or equipment handling certifications are a bonus. 

 

Physical Requirements: 

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  • You must be physically fit, able to lift heavy equipment, and work extended hours, including early mornings, evenings, and weekends. 

  • Comfortable working outdoors in varying weather conditions and own appropriate kit to do so.

 

 

Events and dates: 

  • 03-07 April - Ultra Tour of Arran 

  • 12-15 June – The Wall 

  • 02 – 07 July – Man Vs Coast 

  • 17 – 21 July – Rat Race 100 

  • 05 – 07 September – Sea to Summit Scafell Pike 

  • 10 – 15 September – Scotland Coast to Coast 

  • 25 – 28 September – Sea to Summit Snowdon 

  • 09 – 12 September – Sea to Summit Ben Nevis  

 

There are 4 places available per event. Ideally you will be able to work the full season to ensure continuity of knowledge. 

 

To apply please send your CV to events@ratrace.com FAO of Rob Atkins.

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