Postage
| Delivery Table | Standard | Premium |
| Mainland UK
England, Wales, Scotland and Northern Ireland | Free postage on order over £30 £4 Standard Shipping on orders under £30 | Add £4.00 to go Premium
Upgrade to 'Next Working Day Special Delivery' It's a quicker and fully tracked service!* *if ordered before 3pm Monday to Thursday |
| International Orders | See destination below | No next day delivery service. It will merely be processed the same as UK premium orders |
| BFPO Orders | £9.50 Flat Rate | Despatch time is 3-5 days to arrive at BFPO sorting office for processing to outbound destination. Rat Race store can only track items to BFPO sorting office and not to destination. BFPO states to please allow up to 28 days for delivery. Proof of shipping is obtained. |
Bike Delivery
There is no next day delivery service for bikes due to the checking process described below. But premium shipping bikes will be dispatched with priority, usually within 3 working days, via courier. Standard delivery will option should allow up to 6 working days for dispatch.
All bikes that are delivered are fully checked by one of Rat Race’s Cytech qualified mechanics. Cytech qualifications are the benchmark against which all cycle mechanics are tested to. This is wholly accredited by the Association of Cycle Traders (ACT). This gives the customer the piece of mind that their bike is properly assembled and safe to ride.
All bikes from Rat Race undergo a pre-delivery inspection (PDI) prior to despatch and will arrive in a condition where they are safe to ride. Each delivered bike will have undergone a safety check and test ride ensuring that the bike is in great condition.
Once assembled the bike will be packed into a box and packaged for delivery.
Some minor assembly is required and this can be done by any competent person. Simply undo the stem plate via 4 Allen bolts (tool supplied) and place the handlebars on central. Using the supplied pedal spanner place on the pedals ensuring they are on the correct side.
A full set of instructions will be included.
Mainland UK shipping information:
- UK premium service only available Monday to Thursday next day if ordered before 3pm. Orders by 3pm Friday will arrive Monday. Please note premium delivery is not available in some remote areas of Scotland (please call us on 01904 409401 to check if this applies).
- If you have a specific delivery request (such as where to leave the parcel) please email kit@ratrace.com.
- Interlink is the preferred method of courier. Some deliveries are made by Royal Mail.
- Delivery Schedule: All stock orders will be processed and shipped within 5 working days please allow up to 48hrs for delivery from that time.
- We do not plan to have any items for sale that are not in our warehouse. If there is a mistake and we are out of stock, we will contact you within 48hrs to advise of the delay or offer a refund.
International shipping information:
- International shipping is charged at a Royal Mail zonal rates. See below.
- We do not plan to have any items for sale that are not in our warehouse. If there is a mistake and we are out of stock, we will contact you within 48hrs to advise of the delay or offer a refund.
Region Key and Charge
UK Mainland UK excluding BFPO, Channel Islands,Northern Ireland and Outer Hebrides: £4.00 (Standard) £8.00 (premium)
UK Off-Mainland - Channel Islands, Northern Ireland, Outer Hebrides: - £4.50
Europe Zone 1 - Belgium, Denmark, mainland France, Germany, Ireland, Luxembourg, Monaco, the Netherlands: - £12.00
Europe Zone 2 - Greece, Italy, Portugal, Spain: - £15.00
Europe Zone 3 - Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Cape Verde, Croatia (Hrvatska), Cyprus, Czech Republic, Estonia,Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Norway, Poland, Romania, Russian, Federation, S Georgia & S Sand Is, San Marino, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine, USSR (former), Vatican City State: - £27.00
Shipping Policy:
You must inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Contact kit@ratrace.com
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Out of Stock orders, In the unlikely event that a product is out of stock, we will endeavour to find an alternative and contact you before shipping. Alternatively a full refund will be made.
Tax Charges VAT is levied at 20%.
Our Contact details:
Rat Race Store Limited
Unit 4 Stirling Park
Amy Johnson Drive
Clifton Moor
York
YO30 4WU
Email: kit@ratrace.com
Telephone 1: +44(0)1904 409 401 (9.00am to 5.00pm Monday to Friday)
Telephone 2: +44(0)7966 698597 (Emergencies and out of hours)
ratraceAdmin |
22/07/2011 14:44:41