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Terms and Conditions
About Us This web site is owned and operated by Rat Race (Events) Limited, a part of the Rat Race Group of companies, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using 'Contact Us' button at the base of the web pages or use the details below. Our warehouse and showroom address:
Rat Race (Events) Limited
Unit 4 Stirling Park
Amy Johnson Drive
Clifton Moor
York
YO30 4WU Store Email: kit@ratraceadventure.com.
Events and General Email: info@ratraceadventure.com.
Phone number: +44 (0) 1904 409 401 Our showroom has the following opening hours:
Monday: By Appointment Only
Tuesday to Friday: 12pm to 5pm
Saturday and Sunday: 11am - 4pm Company number: 06566085 VAT Number: GB 882 5810 02 Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Privacy Policy
Rat Race (Events) Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. Liability Statement
Adventure sport disciplines such as climbing, mountaineering, hillwalking, canoeing, cycling, running and other related activities are potentially hazardous. It is the individual's own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items posted on the Rat Race (Events) internet sites.
ratraceAdmin |
29/07/2011 10:19:30
Postage
| Delivery Table | Standard | Premium | | Mainland UK
England, Wales, Scotland and Northern Ireland | Free postage on order over £30 £4 Standard Shipping on orders under £30 | Add £4.00 to go Premium
Upgrade to 'Next Working Day Special Delivery' It's a quicker and fully tracked service!* *if ordered before 3pm Monday to Thursday | | International Orders | See destination below | No next day delivery service. It will merely be processed the same as UK premium orders | | BFPO Orders | £9.50 Flat Rate | Despatch time is 3-5 days to arrive at BFPO sorting office for processing to outbound destination. Rat Race store can only track items to BFPO sorting office and not to destination. BFPO states to please allow up to 28 days for delivery. Proof of shipping is obtained. |  Bike Delivery
There is no next day delivery service for bikes due to the checking process described below. But premium shipping bikes will be dispatched with priority, usually within 3 working days, via courier. Standard delivery will option should allow up to 6 working days for dispatch. All bikes that are delivered are fully checked by one of Rat Race’s Cytech qualified mechanics. Cytech qualifications are the benchmark against which all cycle mechanics are tested to. This is wholly accredited by the Association of Cycle Traders (ACT). This gives the customer the piece of mind that their bike is properly assembled and safe to ride. All bikes from Rat Race undergo a pre-delivery inspection (PDI) prior to despatch and will arrive in a condition where they are safe to ride. Each delivered bike will have undergone a safety check and test ride ensuring that the bike is in great condition. Once assembled the bike will be packed into a box and packaged for delivery. Some minor assembly is required and this can be done by any competent person. Simply undo the stem plate via 4 Allen bolts (tool supplied) and place the handlebars on central. Using the supplied pedal spanner place on the pedals ensuring they are on the correct side.  A full set of instructions will be included.
Mainland UK shipping information: - UK premium service only available Monday to Thursday next day if ordered before 3pm. Orders by 3pm Friday will arrive Monday. Please note premium delivery is not available in some remote areas of Scotland (please call us on 01904 409401 to check if this applies).
- If you have a specific delivery request (such as where to leave the parcel) please email kit@ratrace.com.
- Interlink is the preferred method of courier. Some deliveries are made by Royal Mail.
- Delivery Schedule: All stock orders will be processed and shipped within 5 working days please allow up to 48hrs for delivery from that time.
- We do not plan to have any items for sale that are not in our warehouse. If there is a mistake and we are out of stock, we will contact you within 48hrs to advise of the delay or offer a refund.
International shipping information: - International shipping is charged at a Royal Mail zonal rates. See below.
- We do not plan to have any items for sale that are not in our warehouse. If there is a mistake and we are out of stock, we will contact you within 48hrs to advise of the delay or offer a refund.
Region Key and Charge UK Mainland UK excluding BFPO, Channel Islands,Northern Ireland and Outer Hebrides: £4.00 (Standard) £8.00 (premium) UK Off-Mainland - Channel Islands, Northern Ireland, Outer Hebrides: - £4.50 Europe Zone 1 - Belgium, Denmark, mainland France, Germany, Ireland, Luxembourg, Monaco, the Netherlands: - £12.00 Europe Zone 2 - Greece, Italy, Portugal, Spain: - £15.00 Europe Zone 3 - Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Cape Verde, Croatia (Hrvatska), Cyprus, Czech Republic, Estonia,Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Norway, Poland, Romania, Russian, Federation, S Georgia & S Sand Is, San Marino, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine, USSR (former), Vatican City State: - £27.00 Shipping Policy: You must inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Contact kit@ratrace.com You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. Out of Stock orders, In the unlikely event that a product is out of stock, we will endeavour to find an alternative and contact you before shipping. Alternatively a full refund will be made. Tax Charges VAT is levied at 20%. Our Contact details: Rat Race Store Limited
Unit 4 Stirling Park
Amy Johnson Drive
Clifton Moor
York
YO30 4WU
Email: kit@ratrace.com
Telephone 1: +44(0)1904 409 401 (9.00am to 5.00pm Monday to Friday)
Telephone 2: +44(0)7966 698597 (Emergencies and out of hours)
ratraceAdmin |
22/07/2011 14:44:41
Returns
Sometimes you’ll need to return items to us. We won’t get Ratty. Rather we want this to this to be as simple as possible. When you receive your item you have up to 90 days to change your mind and send it back to us. We'll refund (we don’t do exchanges) all items which: - Are returned to us within 90 days of receipt.
- Are returned to us in perfect condition for resale, ie unused, with their original packaging and with the labels attached.
Clearly the recycling of safety equipment and underwear is not in anyone’s interest and causes risk to safety and hygiene. Therefore we will point you in the direction of the manufacturer in the case of the following items: - climbing hardware
- bike helmets
- medical packs
- emergency equipment
- underwear
- Items with mouth pieces such as hydration packs
As this is the postal system and internet we are dealing with, things may not always go to plan. With issues such as mis-delivered items and spam folders best always give us a call on 01904 409401 if you want to double check anything. That said, 99.99% of our customers are fantastic, honest and reasonable folk so please don’t be the type of person that tries to abuse our policies and spoil it for everyone else. We will spot you and happily send you on your way. o How to Return o Exchanges (We don’t do exchanges) o Refunds o Faulty Items o Who pays the postage on returned Items? o Our contact details How to Return - Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
Returns Department
Rat Race Store
Unit 4
Stirling Park
Clifton Moor
York
YO30 4WU - Please enclose your invoice and note on the invoice to let us match your product with your transaction. This will help us to ensure we process your return quickly and efficiently.
- You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
- If you have any enquiries about returning your item(s), please feel free to contact us.
Refunds - We'll refund your item via your original payment method.
- You will not receive a refund for the retail value of any free items you are sent and Rat Race may charge you for this item if you fail to return it.
- We try our best to process all refunds within three working days of receipt, however during busy periods allow 7 working days for your refund.
- When we've authorised your product for refund, we'll send you an email to let you know it is being processed.
Exchanges (We don’t do exchanges) We have a policy of not offering an exchanges service, rather we will refund your returned item while you make a fresh purchase on the website. This is for the following reasons: - Best that you grab the product while it is live on the website. Lags in an exchange process can mean the product goes out of stock.
- Buying an alternative on the website rather than waiting for a return will get you the product quicker.
- A fresh transaction will allow us to track your parcel in a more clear manner.
Faulty Items - If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.
- Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.
- PLEASE NOTE WE CANNOT PROCESS DIRTY ITEMS AND WILL NOT BE ABLE TO HANDLE THIS ITEM DUE TO HEALTH AND SAFETY HYGENE ISSUES. If the item is dirty will contact you regarding a charge for returning for cleaning the product.
- Please enclose all your receipt so we can match the product to your transaction and a covering note explaining the fault and any other useful details.
- We'll try to get back to you within two working days of receipt of your parcel, although during busy periods this may take slightly longer.
- Where a fault is found, we'll refund your reasonable return postage costs.
- Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer. This will take more time as they will need to inspect the item. This is often the case only with very technical items.
- Your statutory rights are not affected.
Who pays the postage on returned Items? - If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.
- If you return something due to it being faulty we refund up to £15 carriage.
- We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
Our Contact details: Rat Race Store Limited
Unit 4 Stirling Park
Amy Johnson Drive
Clifton Moor
York
YO30 4WU Email: kit@ratrace.com
Telephone 1: +44(0)1904 409 401 (9.00am to 5.00pm Monday to Friday)
ratraceAdmin |
12/08/2011 16:32:23
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