About Us

This web site is owned and operated by Rat Race (Events) Limited, a part of the Rat Race Group of companies, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using 'Contact Us' button at the base of the web pages or use the details below.

Our warehouse and showroom address:
Rat Race (Events) Limited
Unit 4 Stirling Park
Amy Johnson Drive
Clifton Moor
York
YO30 4WU

Store Email: kit@ratraceadventure.com.
Events and General Email: info@ratraceadventure.com.
Phone number: +44 (0) 1904 409 401

Our showroom has the following opening hours:
Monday: By Appointment Only
Tuesday to Friday: 12pm to 5pm
Saturday and Sunday: 11am - 4pm

Company number: 06566085

VAT Number: GB 882 5810 02

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Privacy Policy
Rat Race (Events) Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Liability Statement
Adventure sport disciplines such as climbing, mountaineering, hillwalking, canoeing, cycling, running and other related activities are potentially hazardous. It is the individual's own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items posted on the Rat Race (Events) internet sites.

ratraceAdmin | 29/07/2011 10:19:30